PRIVACY POLICY

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Last Updated On: Jan 2026

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Cannexia (“Company”, “we”, “us”, or “our”) operates the e-commerce platform available at https://Cannexia .com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our Website and related services (“Services”).

By using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Website.

 

1. INFORMATION WE COLLECT

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a. Information You Provide

We may collect personal information that you voluntarily provide, such as:

• Name

• Address

• Email address

• Phone number

• Date of birth

• Language preference

• Information submitted while creating an account, placing an order, or contacting support

If you provide your email address, you consent to receiving newsletters and promotional communications.

b. Information Collected Automatically

We may automatically collect certain information when you access our Website, including:

• IP address

• Browser type and operating system

• Pages viewed and browsing activity

• Referring and exit URLs

This information is used for analytics, security, and improving user experience.

c. Payment Information

We do not store your credit card, debit card, or banking details. All payment information is processed directly by secure third-party payment gateways.

 

2. HOW WE USE YOUR INFORMATION

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We may use your information for the following purposes:

• To provide and improve our Products and Services

• To process orders and facilitate deliveries

• To personalise your experience on the Website

• To send updates, newsletters, and promotional communications

• To prevent, detect, and investigate fraud or security incidents

• To comply with legal obligations

We may share necessary information with payment processors, logistics partners, and service providers to complete your transactions.

 

3. DISCLOSURE OF INFORMATION

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We may disclose your information:

• To comply with legal or regulatory requirements

• To government authorities when required by law

• To detect or prevent fraud or abuse

• To third-party service providers involved in order fulfilment, payment processing, or customer support

We do not sell your personal information to third parties for marketing purposes.

 

4. COOKIES AND TRACKING TECHNOLOGY

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Our Website may use cookies, tags, and similar technologies to:

• Improve Website performance

• Track user behaviour

• Personalise user experience

• Analyse Website usage

Cookies do not collect personal information unless you have previously provided such information.

 

5. DATA SECURITY

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We take reasonable technical and organizational measures to protect your personal information.
However, no system is fully secure. We are not responsible for breaches beyond our reasonable control, including:

• Hacking

• Unauthorized access to your devices

• Internet or network failures

You are responsible for maintaining the confidentiality of your account credentials.
Please notify us immediately if you suspect unauthorized access to your account.

 

6. ACCESS, MODIFICATION, AND OPT-OUT

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• You may update or modify your account information at any time.

• Some information may remain in archived or backup systems for operational or legal reasons.

• You may unsubscribe from promotional emails by using the opt-out link or contacting us directly.

• Transactional communications related to orders will continue even after opting out.

 

7. THIRD-PARTY LINKS

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Our Website may contain links to external websites.We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies before providing any personal information.

 

8. CHANGES TO THIS POLICY

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We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the Website after such changes constitutes acceptance of the updated Policy.

 

9. JURISDICTION

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This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from or related to this Policy shall be subject to the exclusive jurisdiction of the courts in Gurugram , Haryana.