top of page

10% off on your first Order

Refund Policy

Refund, Return & Replacement Policy


Last Updated On: Jan 2026

​

At Cannexia , we aim to provide our customers with a safe, reliable, and transparent shopping experience. This Refund, Return & Replacement Policy outlines the conditions under which returns, replacements, and refunds may be requested.

 

1. Returns & Replacements

​

1.1 General Rule

​

Cannexia follows a strict no-return and no-replacement policy once a product has been sold or delivered. However, returns or replacements may be considered only in the following cases:

​

  • The product delivered is wrong

  • The product delivered is defective or damaged

  • The product has passed its expiry date at the time of delivery

 

1.2 When to Initiate a Request

​

If you receive a wrong or defective product, you must notify us within 48 hours of delivery by:

​

​

Requests submitted after 48 hours will not be eligible.

 

1.3 Required Documents

​

To raise a return or replacement request, you must provide:

​

  • A copy of the original invoice

  • Clear images of the wrong/defective product, including packaging

 

1.4 Shipping the Product Back

​

You will be required to self-ship the product to our designated warehouse. The return address will be shared once your request is approved.

 

1.5 Eligible Return Conditions

​

A product may be accepted for return or replacement only if:

​

  • The product is expired

  • There is leakage, spillage, or visible damage

  • The wrong product was delivered

  • Accessories or parts are missing

 

1.6 Ineligible Return Conditions

​

A return request will not be accepted if:

​

  • The product has been opened or used

  • The product is damaged due to misuse, negligence, or overuse

  • The product was received as a freebie

  • The product is returned without original packaging, labels, or accessories

  • The serial number or barcode has been tampered with

 

1.7 Condition of Returned Products

​

Returns or replacements will be processed only if:

​

  • The product is returned in unused, saleable, and original condition

  • All packaging, labels, and tags are intact

​

Approved replacements are subject to stock availability. If replacement is not possible, a refund will be initiated. Return processing may take 7–10 business days after approval.

 

2. Refunds

​

2.1 Approval of Refund

 

Once your returned product is received and inspected, we will notify you regarding approval or rejection of your refund.

​

2.2 Eligibility Refunds will not be issued if the product:

​

  • Fails quality checks

  • Does not qualify under the return conditions

​

2.3 Refund Method If approved:

​

  • The refund will be credited to your original method of payment within 4–15 working days.

  • For COD orders, refunds will be issued to your bank account upon submission of required details.

​

2.4 Shipping Charges

​

Shipping fees are non-refundable.

​

2.5 Proof of Delivery

​

If we do not receive the returned product or the package is empty, you must provide a valid proof of delivery. Refunds will only be processed after we receive and verify the returned product.

​

2.6 Non-Refundable Items

​

Items purchased on sale, discounts, or promotions are not eligible for refunds.

 

3. Contact Us

​

For any questions or concerns regarding returns or refunds, please contact:
support@Cannexia.com

bottom of page